Job Description:

• Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.
• Demonstrate strong domain knowledge and communicate accurate information to the customers.
• Use ticketing system and other software to enter and maintain relevant data.
• Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
• Meet all performance metrics on regular basis.
• Take product and industry specific quizzes on regular basis to exhibit strong command on domain. .
• Maintain data confidentiality.
• Share reports on daily performance.

We are looking for:

• Minimum Education: Minimum High School, Preferably College Graduate
• Required Experience: minimum 1-year call center experience.

Skills:

• Fin-tech experience preferable 2 languages as minimum, Portuguese would be a priority .
• Ability to perform under stress. Strong customer orientation.
• Quality conscious with attention to details.
• Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders.
• Familiar with the use of business applications for routine operations.