Account Manager-Global Client Success (2 Positions)

Job Description:

  • Acts as the ambassador of client within the i2c organization by facilitating the interactions, helping client use i2c resources effectively and navigate the i2c organization resulting in a stronger relationship between the two organizations. The Account Manager is the primary point of contact to address all business as well as technical needs of a client.
  • Foster, maintain, and strengthen client relationships post-sale
  • Aid client in determining any integration and optimization questions and concerns
  • Assist clients in documenting, capturing, defining, and sharing financial value
  • Develop solutions to client requirements, suggest best practices and benefits to clients
  • Maintains a working general and technical knowledge of i2c Inc. products and services
  • Sound understanding of client issues from both business and technical perspectives
  • Liaise with Engineers and Product Managers to seamlessly provide excellent client service
  • Suggest and promote i2c Inc. products and services, based on client technical needs and wants
  • Communicate efficiently and effectively with a variety of roles
  • Provides internal feedback, based on client communications

We are looking for:

  • Bachelors in CS preferably
  • 5 years’ experience minimum in client-facing positions as an account manager, client manager, professional services consultant or sales engineer

Skills:

  • Technical/Domain knowledge is vital to identifying potential client concerns, troubleshooting client inquiries and answering questions
  • Excellent communications and interpersonal skills
  • Analytical skills regarding technical and account management issues
  • Excellent organization and prioritization skills with an emphasis on managing client demands and priorities.
  • Understanding of software architecture, infrastructure design and development a plus
  • Ability to travel
  • Ability to embrace technology
  • Proficient with technology including but not limited to MS Word, Excel, Powerpoint and Salesforce
  • Ability to work any shift

Job Location:

  • Lahore, Pakistan
benefit

Revenue Sharing

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Medical Insurance

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Car Finance

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Provident Fund

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Child Education Policy

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Meals on the House

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CONTACT

4 Old FCC Ferozepur Road
Lahore 54600

T: +92 42 111 000 048

Redwood City, CA (Silicon Valley) USA
T: +1 650 593 5400

E-mail: careers@i2cinc.com

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