Associate Chargeback Analyst (2 Positions)

Job Description:
  • Uses internal and external application interfaces to analyze chargeback cases and transaction details
  • Coordinates with internal teams to gather relevant information and to obtain services related to chargeback process
  • Coordinates with fraud response team to discuss or report suspicious transactions
  • Communicates with external stakeholders such as cardholders, merchants, clients, program managers, payment networks, FIs for understanding, gathering or providing information necessary to process chargeback claims
  • Duly prepares chargeback claims and submits to payment networks (MasterCard, VISA etc.) with correct reason code
  • Downloads payment network transaction files and submits to bank(s)
  • Compiles and submits daily shift summary report and other periodic reports to relevant stakeholders
  • Ensures 100% compliance to internal and external SOPs, standards and regulatory requirements
  • Analyzes process data to identify opportunities for process improvement
  • Stays abreast with procedures and regulations related to the chargeback process

We are looking for:
Education: BA/BBA/BBIT or equivalent
Experience:0 to 1 year. Prior experience in client services or contact center would be considered a plus

Skills:
  • Excellent communication skills, both oral and written English
  • Strong customer orientation
  • Good arithmetic and computing skills
  • Good analytical skills with an appetite for learning
  • Quality conscious with attention to details
  • Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders
  • Ability to perform under stress
  • Familiar with the use of business applications for routine operations
  • Readiness to maintain flexible timings to serve global clientele across different time zones

Revenue Sharing

Medical Insurance

Car Finance

Provident Fund

Child Education Policy

Meals on the House

Overview of i2c

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Cardholders in 216 Countries and Territories

500+ Amazing Team Members in Pakistan

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Lahore 54600

T: +92 42 111 000 048

Redwood City, CA (Silicon Valley) USA
T: +1 650 593 5400

E-mail: careers@i2cinc.com

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