Associate Software Engineer - Client Support Level II (17 Positions)

Job Description:

  • Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products
  • Facilitate Client Service Representatives (CSRs) in promptly addressing customer inquiries and problems
  • Communicate with customers to provide desired information and status on customer inquiries
  • Generate and provide application data or reports to customers and other stakeholders
  • Use ticketing system and other software to maintain data related to Level 2 tickets and customer inquiries
  • Log, identify, analyze, and resolve customer issues related to software products
  • Review front end, back end and other application interfaces and logs to troubleshoot and fix problems
  • Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets
  • Continuously learn and update product knowledge to provide excellent customer experience
  • Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders
  • Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution in future
  • May be assigned to work on day or night shift to ensure 24/7 operations

We are looking for:

  • Education: BCS/MCS
  • Experience: Fresh to 1 year

Skills:

  • Strong customer orientation
  • Good database concepts and SQL skills
  • Ability to analyze, troubleshoot and solve problems
  • Good written and oral communication skills
  • Excellent interpersonal and team skills
  • Motivation and ambition to excel
  • Drive to learn and grow
  • Self-driven, time conscious and fast executor
  • Willing to work at night

Revenue Sharing

Medical Insurance

Car Finance

Provident Fund

Child Education Policy

Meals on the House

Overview of i2c

Global Leader in Payments and Commerce

Cardholders in 216 Countries and Territories

500+ Amazing Team Members in Pakistan

Offices in Dubai, Lahore, London, Montreal, Singapore, Sydney and Silicon Valley

Named a Preferred Processing Partner by Visa

this job portal is powered by CATS

FOLLOW US

Connect with us and we will answer
any questions you have.

CONTACT

4 Old FCC Ferozepur Road
Lahore 54600

T: +92 42 111 000 048

Redwood City, CA (Silicon Valley) USA
T: +1 650 593 5400

E-mail: careers@i2cinc.com

Copyright ©1996-2017 i2c inc®. All rights reserved.