Assistant Director Professional Services (1 Position)

Job Description:

  • Manage end-to-end relationship with Clients and Vendors during planning, implementation, launch, and developmental phase of the business
  • Plan and Lead large scale platform integrations, testing, and certifications (Web Services, API etc)
  • Work with PMO and other cross-functional teams to ensure smooth and timely completion of product enhancements, projects, and client implementations
  • Actively monitor and review project progress and report challenges and risks to relevant stakeholders for timely decision or intervention
  • Coordinate with account managers and senior management in corporate office to discuss day to day operations and other business contingencies etc
  • Responsible for new product implementations and post-shipment verifications on clients' instances. Evaluate and Monitor weekly deployments at production and submit observation reports to relevant stakeholders
  • Provide platform demonstrations to prospects and training to existing clients
  • Support Sales and Business Development teams during RFP & RFI and due diligence
  • Transform clients' business needs into technical requirements and participate in database design meetings
  • Manage the day-to-day operations of the Technical Services teams, providing coaching, support, and regular feedback
  • Develop, nurture high-performance culture with emphasis on speed, quality, and professional excellence
  • Build, develop, motivate and engage team members in fulfilling growing expectations of global clientel and internal stakeholders
  • Establish practices that continuously enhance customer satisfaction and overall customer experience
  • Set team goals in line with business objectives
  • Develop reports that enhance visibility and facilitate stakeholders to take informed decisions
  • Work with project managers, client care managers, and other departments to ensure that client needs, service level agreements and deadlines are met
  • Work with HR on staffing, performance and salary reviews, compliance etc
  • Perform any other contingent activities
  • Must be willing to work at night to cater for clients in different time zones

We are looking for:

  • Education: Bachelor’s Degree in IT, Computer Science, or equivalent and A Business degree, in addition, be regarded a plus
  • Experience: With payments, processor/provider would be considered a plus
  • Exposure to competitive, fast paced, project environment, especially on web application and e-commerce platform, with business level interaction, from project conception to delivery
  • Previous implementations and client care experience for North American and/or European clientel

Skills:

  • Excellent oral and written communication skills
  • Strong analytical mind with business acumen
  • Ability to translate highly technical explanations to a non-technical audience and vice versa
  • Ability to build detailed processes, procedures and measurability standards
  • Agility, flexibility and adaptability
  • Ability to perform under stress and deal with extreme challenges
  • Quality conscious and detail oriented
  • Strong team building, leadership and coaching abilities
  • Knowledge of card schemes, compliance and other payments processes

 

Revenue Sharing

Medical Insurance

Car Finance

Provident Fund

Child Education Policy

Meals on the House

Overview of i2c

Global Leader in Payments and Commerce

Cardholders in 216 Countries and Territories

500+ Amazing Team Members in Pakistan

Offices in Dubai, Lahore, London, Montreal, Singapore, Sydney and Silicon Valley

Named a Preferred Processing Partner by Visa

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CONTACT

4 Old FCC Ferozepur Road
Lahore 54600

T: +92 42 111 000 048

Redwood City, CA (Silicon Valley) USA
T: +1 650 593 5400

E-mail: careers@i2cinc.com

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