Account Manager – Global Client Success (4 Positions)

Account Manager – Global Client Success
i2c Senior Management has decided to set up account management teams to support Strategic client accounts. This position will report to and take direction from VP, Director or Sr Account Manager. The key justification is that the clients being managed by the team provide a major percentage of our revenue. This team will be responsible to address issues, guide new program launches and most importantly, ensure that the client meets projected revenue plan.
Key responsibilities:
  • Manage day-to-day client issue including, support item follow up, respond to Client requests, create and update Action Register and review daily tracking reports.
  • Manage development requests and monitor support issues for timely completion
  • Responsible for creating/maintaining documentation for client meetings
  • Assist the Director in creating/managing detailed account plan w/monthly revisions and quarterly updates
  • Assist the Director with developing/managing 2-year revenue plan with monthly revisions and quarterly updates
  • Identify and manage sales opportunities for assigned clients – update and maintain all opportunities in Saleforce
  • Identify cross-selling opportunities for other i2c products/services to drive incremental revenue
1st Quarter Goals
  • Create definitive roles & responsibilities for each member of this new team
  • Manage Business Development tickets
  • Update Salesforce weekly with updates to opportunities and contacts
  • Maintain group service levels for client response and request turn around
2nd Quarter Goals
  • All 1st Quarter Goals
  • Create FY2018 revenue and account plans
  • Maintain FY2017 revenue and AR collections
1st Year Goals
  • Client satisfaction level at or above 8.5
  • Meet revenue plan
  • Retain 100% of clients
  • Maintain 95%+ service quality standards

Education : BA/BS required, MA/MS preferred
Experience: 4-7 years in Financial Services or related industry
  • 4-7 years in Financial, Technical Services, Software Services or related industry , strategic clients w/technology company and/or bankcard industry background preferred
  • 1-2 years in a technology position with the ability to understand and effectively communicate technical responses to all levels of a client’s management team
  • Must be able to work with various internal cross functional teams and with all levels of the client’s management team
  • Background in managing account plan, revenue plans and meetings is a must
  • Ability to source and provide information/updates as directed to all levels of i2c management
  • Maintains group quality standards as defined and notifies managers of potential issues
  • Superior oral and written communication skills
  • Flexible, motivated, confident personality with a positive attitude
  • Problem-solver with advanced analytical skills
  • BA/BS in Business, technology or analytics required. MA/MS preferred
Specific Tools, Technologies or Equipment Skills
  • Native English language skills – ability to speak any other languages a plus
  • Exposure to agile/waterfall software processing, cloud technology, web services
  • Ability to embrace technology
  • Ability to work any shift
  • Proficient with technology including but not limited to MS Word, Excel, Power point and Sale-force

Revenue Sharing

Medical Insurance

Car Finance

Provident Fund

Child Education Policy

Meals on the House

Overview of i2c

Global Leader in Payments and Commerce

Cardholders in 216 Countries and Territories

500+ Amazing Team Members in Pakistan

Offices in Dubai, Lahore, London, Montreal, Singapore, Sydney and Silicon Valley

Named a Preferred Processing Partner by Visa

this job portal is powered by CATS


Connect with us and we will answer
any questions you have.


4 Old FCC Ferozepur Road
Lahore 54600

T: +92 42 111 000 048

Redwood City, CA (Silicon Valley) USA
T: +1 650 593 5400


Copyright ©1996-2017 i2c inc®. All rights reserved.