Account Manager – Strategic Accounts (2 Positions)

Account Manager – Strategic Accounts
i2c Senior Management has decided to set up account management teams to support Strategic client accounts. This position will report to and take direction from a Director Account Manager. The key justification is that the clients being managed by the team provide a major percentage of our revenue. This team will be responsible to address issues, guide new program launches and most importantly, ensure that the client meets projected revenue plan.
Key responsibilities:
  • Manage day-to-day client issue including, support item follow up, respond to Client requests, create and update Action Register and review daily tracking reports.
  • Manage development requests and monitor support issues for timely completion
  • Responsible for creating/maintaining documentation for client meetings
  • Assist the Director in creating/managing detailed account plan w/monthly revisions and quarterly updates
  • Assist the Director with developing/managing 2-year revenue plan with monthly revisions and quarterly updates
  • Identify and manage sales opportunities for assigned clients – update and maintain all opportunities in Saleforce
  • Identify cross-selling opportunities for other i2c products/services to drive incremental revenue
1st Quarter Goals
  • Create definitive roles & responsibilities for each member of this new team
  • Manage Business Development tickets
  • Update Salesforce weekly with updates to opportunities and contacts
  • Maintain group service levels for client response and request turn around
2nd Quarter Goals
  • All 1st Quarter Goals
  • Create FY2018 revenue and account plans
  • Maintain FY2017 revenue and AR collections
1st Year Goals
  • Client satisfaction level at or above 8.5
  • Meet revenue plan
  • Retain 100% of clients
  • Maintain 95%+ service quality standards
DESIRED COMPETENCIES:

Education : BA/BS required, MA/MS preferred
Experience: 4-7 years in Financial Services or related industry
  • 4-7 years in Financial, Technical Services, Software Services or related industry , strategic clients w/technology company and/or bankcard industry background preferred
  • 1-2 years in a technology position with the ability to understand and effectively communicate technical responses to all levels of a client’s management team
  • Must be able to work with various internal cross functional teams and with all levels of the client’s management team
  • Background in managing account plan, revenue plans and meetings is a must
  • Ability to source and provide information/updates as directed to all levels of i2c management
  • Maintains group quality standards as defined and notifies managers of potential issues
  • Superior oral and written communication skills
  • Flexible, motivated, confident personality with a positive attitude
  • Problem-solver with advanced analytical skills
  • BA/BS in Business, technology or analytics required. MA/MS preferred
Specific Tools, Technologies or Equipment Skills
  • Native English language skills – ability to speak any other languages a plus
  • Exposure to agile/waterfall software processing, cloud technology, web services
  • Ability to embrace technology
  • Ability to work any shift
  • Proficient with technology including but not limited to MS Word, Excel, Power point and Sale-force

Revenue Sharing

Medical Insurance

Car Finance

Provident Fund

Child Education Policy

Meals on the House

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