Position Overview:

We are hiring Customer Service Representatives for our new Omaha call center operation that serves consumer cardholders. We are looking for CSR agents with English and/or bi-lingual English/Spanish speaking ability.

Job Description:

• Provide customer support to consumer cardholders
• Follow defined Standard Operating Procedures (SOPs) that support operational performance
• Share shift summaries and any required reporting with respective Supervisors and Managers
• Manage to completion any task assigned by management
• Responsible for following information security tasks as part of the work scope
• Position requires both voice and none-voice support

We are looking for:

• Intermediate. A bachelor’s degree is helpful but not required
• Minimum 2 years of experience as a customer service representative in a similar position

Skills:

• Relevant CSR experience preferably with a background in call center operations
• Excellent verbal skills and professional demeanor with a good understanding of delivering excellent customer service
• Familiar with basic computer operations
• Excellent personal skills
• Comfortable providing written communication
• Minimal to no accent for English speakers

Job Location: