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Client Services Representative (68 Positions)

Omaha, USA

Position Overview:

We are hiring Customer Service Representatives for our new Omaha call center operation that serves consumer cardholders. We are looking for CSR agents with English and/or bi-lingual English/Spanish speaking ability.

Job Description:

  • Provide customer support to consumer cardholders. Confidently answer contacts, through multiple channels (i.e. Phone, Email), from customers regarding products and services.
  • Must Maintain a high level of professionalism.
  • Follow defined Standard Operating Procedures (SOPs) that support operational performance.
  • Share shift summaries and any required reporting with respective Supervisors and Managers.
  • Manage to completion any task assigned by management.
  • Utilize a comprehensive approach during i2c customers call inquiries to reach a complete and accurate resolution preventing customer recontacts.
  • Manage to completion any task assigned by management.
  • Responsible for following information security tasks as part of the work scope.
  • Works closely with relevant groups and timely reports and alerts concerned units for effective response. regarding customer transaction inquiries.
  • Stays abreast with regulations and industry best practices.

We are looking for:

  • Minimum High School.

Skills:

  • Relevant CSR experience preferably with a background in call center operations.
  • Excellent verbal skills and professional demeanor with a good understanding of delivering excellent customer service.
  • Familiar with basic computer operations.
  • Fun upbeat personality.
  • Comfortable providing written communication.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
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