Position Overview:
We are hiring Customer Service Representatives for our new Omaha call center operation that serves consumer cardholders. We are looking for CSR agents with English and/or bi-lingual English/Spanish speaking ability.
Job Description:
- Provide customer support to consumer cardholders. Confidently answer contacts, through multiple channels (i.e. Phone, Email), from customers regarding products and services.
- Must Maintain a high level of professionalism.
- Follow defined Standard Operating Procedures (SOPs) that support operational performance.
- Share shift summaries and any required reporting with respective Supervisors and Managers.
- Manage to completion any task assigned by management.
- Utilize a comprehensive approach during i2c customers call inquiries to reach a complete and accurate resolution preventing customer recontacts.
- Manage to completion any task assigned by management.
- Responsible for following information security tasks as part of the work scope.
- Works closely with relevant groups and timely reports and alerts concerned units for effective response. regarding customer transaction inquiries.
- Stays abreast with regulations and industry best practices.
We are looking for:
Skills:
- Relevant CSR experience preferably with a background in call center operations.
- Excellent verbal skills and professional demeanor with a good understanding of delivering excellent customer service.
- Familiar with basic computer operations.
- Fun upbeat personality.
- Comfortable providing written communication.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.