Position Overview:

We are hiring Customer Service Representatives for our new Omaha call center operation that serves consumer cardholders. We are looking for CSR agents with English and/or bi-lingual English/Spanish speaking ability.

Job Description:

• Provide customer support to consumer cardholders. Confidently answer contacts, through multiple channels (i.e. Phone, Email), from customers regarding products and services.
• Must Maintain a high level of professionalism.
• Follow defined Standard Operating Procedures (SOPs) that support operational performance.
• Share shift summaries and any required reporting with respective Supervisors and Managers.
• Manage to completion any task assigned by management.
• Utilize a comprehensive approach during i2c customers call inquiries to reach a complete and accurate resolution preventing customer recontacts.
• Manage to completion any task assigned by management.
• Responsible for following information security tasks as part of the work scope.
• Works closely with relevant groups and timely reports and alerts concerned units for effective response. regarding customer transaction inquiries.
• Stays abreast with regulations and industry best practices.

We are looking for:

• Minimum High School.

Skills:

• Relevant CSR experience preferably with a background in call center operations.
• Excellent verbal skills and professional demeanor with a good understanding of delivering excellent customer service.
• Familiar with basic computer operations.
• Fun upbeat personality.
• Comfortable providing written communication.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.