The Associate Chargeback Analyst is a fundamental component of I2c’s core responsibilities servicing its clients. This role will support a specific client or group of clients in working through chargeback cases ensuring time sensitive processing of the work for both banking and credit card associations regulatory guidelines. The role will manage all aspects of the process from data collection and processing, issuing provisional credits determining correct reasoning and final adjudication.
The primary purpose of this position is to assist cardholders with Dispute/Fraud Resolution on behalf of issuers while complying with Reg E and /or Reg Z guidelines.
Primary functions include the evaluating, researching, decision making, monitoring, and communicating with key contacts up to and including investigations.
This position requires considerable evaluation, good judgment, and decision-making skills. Strong verbal and written communication skills are necessary.
This position involves time sensitive processing of work cases.
The employee must have the ability to maintain effective time planning, organizational skills and time utilization to ensure all processes are completed within time frames.
We are looking for:
Minimum Education: High School Diploma.
Required Experience: Minimum 1-2 years in payments industry working disputes/chargebacks or fraud.
Experience with banking industry compliance guidelines (Reg E/Z).
Experience as an Analyst, or Customer Service position a plus.
Experience in back office processing work a plus.
Excellent time management and organizational skills and the ability to multitask and prioritize.
Ability to pay strong attention to detail.
Prolonged periods of sitting at a desk and working on a computer.