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Client Service Representatives (02 Positions)

Lahore, Pakistan

Job Description:

  • Provide customer support through inbound / outbound calls and emails for multiple clients.
  • Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.
  • Demonstrate strong domain knowledge and communicate accurate information to the customers.
  • Use ticketing system and other software to enter and maintain relevant data.
  • Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
  • Meet all performance metrics on regular basis.
  • Maintain data confidentiality.
  • Take product and industry specific quizzes on regular basis to exhibit strong command on domain.
  • Share reports on daily performance.

We are looking for:

  • Minimum Education: Graduation
  • Required Experience: Minimum 1 year call center experience.

Skills:

  • Excellent communication skills, both oral and written in English.
  • Strong customer orientation.
  • Good arithmetic and computing skills.
  • Good analytical skills with an appetite for learning.
  • Quality conscious with attention to details.
  • Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders.
  • Ability to perform under stress.
  • Familiar with the use of business applications for routine operations.
  • Readiness to maintain flexible timings to serve global clientele across different time zones.
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