Understand dynamics of ever evolving Payment Card Industry and risk associated with Fraud Prevention, analyze behavior and trends and propose appropriate measures to prevent loss.
Get hands-on understanding of MCP, the proprietary product of i2c Inc.
Review transaction data through application interfaces and backend to identify suspicious activities and potential fraud.
Analyze of suspicious/fraudulent data, propose measures to control, mitigate and prevent further risks.
Report suspicious/fraudulent transactions with detailed analysis.
Regularly report fraudulent activity on MasterCard, VISA systems such as SAFE and VROL etc.
Work with clients, program managers, Account Manager, Implementation group during on-boarding to review program fit for fraud perspective.
Assist Manager in review and monitoring of OTRS tickets, Deployment forms, adherence for laid down processes.
Work closely with relevant groups and timely report and alert concerned units, clients, banks, program managers and other stakeholders for effective response to payment fraud and associated risks .
Suggest enhancements and improvements to fraud management system and fraud rules engine, based on fraud patterns identified through transaction analysis and overall trends and statistics reported in the payment industry
Analyze card program transactions to identify emerging patterns associated to specific card programs or account types and devise or facilitate in devising an effective strategy to secure the program and cardholder accounts.
Coordinate with program managers to set appropriate program parameters necessary for fraud prevention and control.
Provide prompt and effective customer service and technical support to clients concerning fraud management services.
Prepare and distribute monthly fraud reports to clients and hold periodic meetings to discuss fraud summary, trends, root-cause and preventive measures for future.
Ensure 100% compliance to internal and external SOPs, standards and regulatory requirements.
Continuously work to improve fraud management processes and best practices.
Education: BBIT/BSCS/MBA-IT or relevant.
Qualification in a technical/engineering discipline, preferably computer science..
Excellent Analytical/ Problem Solving Skills .
Relevant Job Experience is a great plus.
Confident personality with good communication/ Persuasive style of speech.
Critical Thinking Skills.
Flexibility/ Adaptability/ Availability.
Motivation/ Passion, a team player who’s able to work without supervision .
Primarily responsible for monitoring and analysis of payment card transactions and investigate account activity for potential fraud and other tasks assigned by the management.
Understands fundamentals of Databases/SQL, writing basic queries is a must.
Data Analysis skills are highly desirable and a great plus.