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IT System Engineer (03 Positions)

Lahore, Pakistan

Job Description:

  • 24×7 Technical support locally and remotely to all i2c staff and maintaining internal/external applications server and services including Monitoring of Infrastructure devices, backups, Inventory, Procurement, Asset management etc.
  • Provide reporting on ticket statuses and ensure that prompt support is provided by TAC team throughout the organization.
  • Work with team to ensure permanent solution of problems and focus on think done strategy instead of just closing tickets.
  • Ticket resolution SLA meet requirements.
  • Tickets classification and their permanent solution finalization. 
  • Work in shift 24*7 to provide support.
  • Perform hardware inventory, systems upgradation activity throughout the organization.
  • Improve security and make arrangement to ensure smooth audit in feature.
  • Perform software inventory to ensure licensing and contract validity.
  • Perform Projects and Tasks assigned by TAC Manager.
  • Do compliance of all major / important tasks.

We are looking for:

  • BCS / MCS
  • 1-2 Years

Skills:

  • Strong knowledge of Windows operating systems, including configuration, system administration, and troubleshooting procedures
  • Passion for working with people and for helping customers succeed.
  • Demonstrate ability to take ownership of tasks and projects and ensure their timely completion.
  • Ability to learn new technologies quickly.
  • Ability to multitask effectively and work well under pressure.
  • Ability to work in shifts and on holidays.
  • Strong analytical skills.
  • Problem identification skills.
  • Hardware and Software troubleshooting skills.
  • Strong organizational and time-management skills.
  • Ability to work independently with minimal management direction.
  • Excellent written and verbal communication skills.
  • Following certifications will be plus point for this position: MCSE, MCITP, MCSA, A+, Windows Administration, Active Directory
  • Candidate with Professional certifications will be preferred.
  • Windows Administration.
  • Troubleshooting and Monitoring Tools.

Job Location:

  • Lahore
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