24×7 Technical support locally and remotely to all i2c staff and maintaining internal/external applications server and services including Monitoring of Infrastructure devices, backups, Inventory, Procurement, Asset management etc.
Provide reporting on ticket statuses and ensure that prompt support is provided by TAC team throughout the organization.
Work with team to ensure permanent solution of problems and focus on think done strategy instead of just closing tickets.
Ticket resolution SLA meet requirements.
Tickets classification and their permanent solution finalization.
Work in shift 24*7 to provide support.
Perform hardware inventory, systems upgradation activity throughout the organization.
Improve security and make arrangement to ensure smooth audit in feature.
Perform software inventory to ensure licensing and contract validity.
Perform Projects and Tasks assigned by TAC Manager.
Do compliance of all major / important tasks.
We are looking for:
BCS / MCS
Strong knowledge of Windows operating systems, including configuration, system administration, and troubleshooting procedures
Passion for working with people and for helping customers succeed.
Demonstrate ability to take ownership of tasks and projects and ensure their timely completion.
Ability to learn new technologies quickly.
Ability to multitask effectively and work well under pressure.
Ability to work in shifts and on holidays.
Strong analytical skills.
Problem identification skills.
Hardware and Software troubleshooting skills.
Strong organizational and time-management skills.
Ability to work independently with minimal management direction.
Excellent written and verbal communication skills.
Following certifications will be plus point for this position: MCSE, MCITP, MCSA, A+, Windows Administration, Active Directory
Candidate with Professional certifications will be preferred.