Primarily responsible for monitoring, analyzing and investigating payment card transactions and account activity for potential fraud.
Works with clients, program managers, CET, CIG during client on-boarding to review program setup with respect to fraud control.
Reviews and analyzes transaction data from application interfaces and transaction logs to identify suspicious activities and detect fraud.
Trend analysis of transactions and identification of suspicious activity immediately and take necessary actions.
Investigates suspicious activities to verify fraudulent transactions and takes measures to control, mitigate and prevent further risks.
Assists Project Manager in review and monitoring of OTRS tickets, Deployment forms, adherence for laid down processes.
Logs fraud cases and suspicious activities with detailed notes and comments.
Works closely with relevant groups and timely reports and alerts concerned units, clients, banks, program managers and other stakeholders for effective response to payment fraud and associated risks.
Suggests enhancements and improvements to fraud management system, and fraud rule engine, based on fraud patterns identified through transaction analysis and overall trends and statistics reported in the payment industry.
Analyzes card program transactions to identify emerging patterns associated to specific card programs or account types and devise or facilitate in devising an effective strategy to secure the program and cardholder accounts.
Coordinates with program managers to set appropriate program parameters necessary for fraud prevention and control.
Regularly files fraud reports on payment networks systems (MasterCard, VISA systems such as SAFE and VROL etc.
Coordinates with Financial Ops on client billing related to fraud services.
Ensures 100% compliance to internal and external SOPs, standards and regulatory requirements.
Continuously works to improve fraud management processes and best practices.
Stays abreast with regulations, fraud trends, industry best practices related to fraud control.
Willingness to work in day or night shift to ensure 24/7 operations.