Job Description:

• Primarily responsible for monitoring, analyzing, and investigating payment card transactions and account activity for potential fraud
• Works with clients, program managers, CET, CIG during client on-boarding to review program setup with respect to fraud controls and configurations
• Investigates suspicious activities to verify fraudulent transactions and takes measures to control, mitigate and prevent further risks
• Logs fraud cases and suspicious activities with detailed notes and comments
• Works closely with relevant groups and timely reports and alerts concerned units, clients, banks, program managers and other stakeholders for effective response to payment fraud and associated risks
• Suggests enhancements and improvements to fraud management system, and fraud rule engine, based on fraud patterns identified through transaction analysis and overall trends and statistics reported in the payment industry
• Analyzes card program transactions to identify emerging patterns associated to specific card programs or account types and devise or facilitate in devising an effective strategy to secure the program and cardholder accounts
• Coordinates with program managers/banks to set appropriate program parameters necessary for fraud prevention and control
• Provides prompt and effective customer service and support to clients concerning fraud management services
• Regularly files fraud reports on payment networks systems (MasterCard, VISA systems such as SAFE and VROL etc
• Coordinates with Financial Ops on client billing related to fraud services
• Ensures 100% compliance to internal and external SOPs, standards and regulatory requirements
• Continuously works to improve fraud management processes and best practices
• Stays abreast with regulations, fraud trends, industry best practices related to fraud control

We are looking for

• BCS, MCS, MBIT, BBIT
• Fresh

Skills:

• Oral and written communication skills
• Strong understanding of tools and technologies
• Strong grip on productivity tools and data extraction techniques
• Hands on experience with databases will be a plus
• Strong listening and learning abilities
• Good customer experience sense
• Strong verbal and written communication skills
• Excellent interpersonal and team skills
• Strong problem solving and analytical skills
• Flexibility to work in a diverse environment

Job Location:

• Lahore, Pakistan