Primarily responsible for monitoring, analyzing, and investigating payment card transactions and account activity for potential fraud
Works with clients, program managers, CET, CIG during client on-boarding to review program setup with respect to fraud controls and configurations
Investigates suspicious activities to verify fraudulent transactions and takes measures to control, mitigate and prevent further risks
Logs fraud cases and suspicious activities with detailed notes and comments
Works closely with relevant groups and timely reports and alerts concerned units, clients, banks, program managers and other stakeholders for effective response to payment fraud and associated risks
Suggests enhancements and improvements to fraud management system, and fraud rule engine, based on fraud patterns identified through transaction analysis and overall trends and statistics reported in the payment industry
Analyzes card program transactions to identify emerging patterns associated to specific card programs or account types and devise or facilitate in devising an effective strategy to secure the program and cardholder accounts
Coordinates with program managers/banks to set appropriate program parameters necessary for fraud prevention and control
Provides prompt and effective customer service and support to clients concerning fraud management services
Regularly files fraud reports on payment networks systems (MasterCard, VISA systems such as SAFE and VROL etc
Coordinates with Financial Ops on client billing related to fraud services
Ensures 100% compliance to internal and external SOPs, standards and regulatory requirements
Continuously works to improve fraud management processes and best practices
Stays abreast with regulations, fraud trends, industry best practices related to fraud control
We are looking for
BCS, MCS, MBIT, BBIT
Fresh
Skills:
Oral and written communication skills
Strong understanding of tools and technologies
Strong grip on productivity tools and data extraction techniques