View all jobsChargeback Analyst (05 Positions)
Lahore, PakistanJob Description:
- Research and understand latest chargebacks related rules and regulations
- Perform in-depth dispute analysis and research
- Take effective and timely decisions on suspicious activities and report cases
- File disputes with networks (Master, VISA etc.)
- Report fraudulent activities to networks (MasterCard, VISA, etc.)
- Client training(s)
- Evaluate current processes and policies; recommend improvements
- Work in day and night shifts to ensure 24/7 operations
We are looking for:
- BBIT/BSIT/MBA-IT/MCS/BSCS
- Fresh to 3 years experience
Skills:
- Knowledge of MC, VISA and DISCOVER network rules will be a plus
- Prior experience in the banking industry would be a plus
- Good customer experience sense
- Strong listening and learning abilities
- Problem solving skills
- Strong verbal and written communication skills
- Excellent interpersonal and team skills
- Strong mathematics and analytical skills
- Ability to work independently in a team and effectively across functions, levels and departments
- Ability to perform under stress and aggressive deadlines
- Self-organized with the ability to plan ahead
- Ability to learn new technologies quickly
Job Location: