Job Description:

• Research and understand latest chargebacks related rules and regulations
• Perform in-depth dispute analysis and research
• Take effective and timely decisions on suspicious activities and report cases
• File disputes with networks (Master, VISA etc.)
• Report fraudulent activities to networks (MasterCard, VISA, etc.)
• Client training(s)
• Evaluate current processes and policies; recommend improvements
• Work in day and night shifts to ensure 24/7 operations

We are looking for:

• BBIT/BSIT/MBA-IT/MCS/BSCS
• Fresh to 3 years experience

Skills:

• Knowledge of MC, VISA and DISCOVER network rules will be a plus
• Prior experience in the banking industry would be a plus
• Good customer experience sense
• Strong listening and learning abilities
• Problem solving skills
• Strong verbal and written communication skills
• Excellent interpersonal and team skills
• Strong mathematics and analytical skills
• Ability to work independently in a team and effectively across functions, levels and departments
• Ability to perform under stress and aggressive deadlines
• Self-organized with the ability to plan ahead
• Ability to learn new technologies quickly

Job Location:

• Lahore, Pakistan