Job Description:

• 24×7 Technical support locally and remotely to all i2c staff and maintaining internal/external applications server and services including Monitoring of Infrastructure devices, backups, Inventory, Procurement, Asset management etc
• Provide reporting on ticket statuses and ensure that prompt support is provided by TAC team throughout the organization
• Work with team to ensure permanent solution of problems and focus on think done strategy instead of just closing tickets
• Ticket resolution SLA meet requirements
• Tickets classification and their permanent solution finalization
• Work in shifts 24*7 to provide support
• Perform hardware inventory, systems up gradation activity throughout the organization
• Improve security and make arrangement to ensure smooth audit in feature
• Perform software inventory to ensure licensing and contract validity
• Perform Projects and Tasks assigned by TAC Manager
• Do compliance of all major / important tasks

We are looking for

• BSCS / MSCS
• 1-2 years of relevant experience

Skills:

• Strong knowledge of Windows servers and operating systems, including in-depth knowledge of Domain Servers configuration, system administration, and troubleshooting procedures
• Passion for working with people and for helping customers succeed
• Demonstrate ability to take ownership of tasks and projects and ensure their timely completion
• Ability to learn new technologies quickly
• Ability to multitask effectively and work well under pressure
• Ability to work in shifts and on holidays
• Strong analytical skills
• Problem identification skills
• Hardware and Software troubleshooting skills
• Strong organizational and time-management skills
• Ability to work independently with minimal management direction
• Excellent written and verbal communication skills
• MCSE, MCITP, MCSA, A+, Windows Administration, Active Directory will be plus point

Job Location:

• Lahore, Pakistan