Primarily responsible for monitoring, analyzing and investigating payment card transactions and account activity for potential fraud.
Reviews and analyzes transaction data from application interfaces and transaction logs to identify suspicious activities and detect fraud.
Trend analysis of transactions and identification of suspicious activity immediately and take necessary actions.
Investigates suspicious activities to verify fraudulent transactions and takes measures to control, mitigate and prevent further risks.
Logs fraud cases and suspicious activities with detailed notes and comments.
Works closely with relevant groups and timely reports and alerts concerned units, clients, banks, program managers and other stakeholders for effective response to payment fraud and associated risks.
Suggests enhancements and improvements to fraud management system, and fraud rule engine, based on fraud patterns identified through transaction analysis and overall trends and statistics reported in the payment industry.
Analyzes card program transactions to identify emerging patterns associated to specific card programs or account types and devise or facilitate in devising an effective strategy to secure the program and cardholder accounts.
Coordinates with program managers, peers, and leadership to set appropriate program parameters necessary for fraud prevention and control with a strong balance between service and eliminating risk.
Regularly files fraud reports on payment networks systems (MasterCard, VISA systems such as SAFE and VORL or SAR reporting).
Ensures 100% compliance to internal and external SOPs, standards and regulatory requirements.
Continuously works to improve fraud management processes and best practices.
Stays abreast with regulations, fraud trends, industry best practices related to fraud control.
Willingness to work in day or night shift to ensure 24/7 operations.
We are looking for:
Minimum Education: Required: Bachelor's Degree Business or Finance or Information Technology or related field required Preferred: Certified Fraud Examiner.
Required Experience: Minimum 3+ years in payments industry working fraud investigations or disputes/chargebacks.
Bachelor's Degree or Equivalent Experience in Finance or Information Technology or related field required.
Certified Fraud Examiner Certification is preferred.
Minimum 5+ years in payments industry working fraud investigations or disputes/chargebacks.
Experience with banking industry compliance guidelines (Reg E/Z).
Experience as an Analyst, or Customer Service position a plus.
1-year analysis work within fraud function in pulling and analyzing data through Excel.
Excellent time management and organizational skills and the ability to multitask and prioritize.