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Supervisor Chargeback (Position 01)

Omaha, USA

Job Description:

  • Lead a team of 5-6 high performing transactional fraud detection/prevention analysts in a fast- paced environment including performance management, coaching, developing and driving the vision for the team.
  • Build team; manage recruiting efforts and partner with Talent Team to bring in top quality candidates to fill critical roles .
  • Identifies risk factors and trends of potentially fraudulent activity utilizing technical data analysis and statistical interpretation.
  • Develop and implement comprehensive fraud detection strategies and business rules that balance fraud loss, cost of execution, and customer experience.
  • Leads root cause analysis to identify opportunities to predict, prevent and mitigate risk within processes and performance.
  • Utilize analytics to optimize existing fraud strategies, in order to reduce false positive rates and increase fraud detection rates.
  • Extract and analyze data, investigate data integrity, generate metrics and perform data and portfolio analysis.
  • Generate fraud metrics to show the performance of fraud systems for use in management reporting.
  • Identify gaps in current systems, policies and strategies and take actions to mitigate emerging fraud risks with guidance from managers.
  • Build strong relationships with Customer Service, Account Management, Strategic Clients and Dispute teams to gain support of risk management.
  • Manages multiple projects to enhance and optimize fraud strategy systems and tools.
  • Recommends enhancements and process improvements based on assessment of fraud systems and processes.
  • Develops trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity.
  • Partners with across the company to effect change and promote awareness through the coordination of fraud detection and prevention efforts.

We are looking for:

  • Minimum Education: Bachelor's Degree or equivalent work experience.
  • Required Experience: 8+ years of experience in managing Payment Fraud Risk with 5+ years of managing a team.


  • Has an advanced understanding of fraud detection approaches and methodologies using analytical tools and techniques.
  • Extensive knowledge in payment card fraud schemes, its risk prevention and detection methods.
  • Experience mitigating online fraud, such as account takeover, phishing, online card testing, etc.
  • Strong quantitative analytical experience, including background with statistical modeling & analysis.
  • Ability to analyze large transactional datasets, interpret ambiguous situations, and make decisions under pressure.
  • Deep understanding of the online payments landscape across all participants – issuer, merchant, acquirer and network.
  • A strong, hands-on knowledge of working with data (primarily SQL).
  • Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action.
  • Creative, team-focused, and effective problem solve.
  • Preferred Certifications: CFE or AAP.
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