Lead a team of 5-6 high performing transactional fraud detection/prevention analysts in a fast- paced environment including performance management, coaching, developing and driving the vision for the team.
Build team; manage recruiting efforts and partner with Talent Team to bring in top quality candidates to fill critical roles .
Identifies risk factors and trends of potentially fraudulent activity utilizing technical data analysis and statistical interpretation.
Develop and implement comprehensive fraud detection strategies and business rules that balance fraud loss, cost of execution, and customer experience.
Leads root cause analysis to identify opportunities to predict, prevent and mitigate risk within processes and performance.
Utilize analytics to optimize existing fraud strategies, in order to reduce false positive rates and increase fraud detection rates.
Extract and analyze data, investigate data integrity, generate metrics and perform data and portfolio analysis.
Generate fraud metrics to show the performance of fraud systems for use in management reporting.
Identify gaps in current systems, policies and strategies and take actions to mitigate emerging fraud risks with guidance from managers.
Build strong relationships with Customer Service, Account Management, Strategic Clients and Dispute teams to gain support of risk management.
Manages multiple projects to enhance and optimize fraud strategy systems and tools.
Recommends enhancements and process improvements based on assessment of fraud systems and processes.
Develops trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity.
Partners with across the company to effect change and promote awareness through the coordination of fraud detection and prevention efforts.
We are looking for:
Minimum Education: Bachelor's Degree or equivalent work experience.
Required Experience: 8+ years of experience in managing Payment Fraud Risk with 5+ years of managing a team.
Has an advanced understanding of fraud detection approaches and methodologies using analytical tools and techniques.
Extensive knowledge in payment card fraud schemes, its risk prevention and detection methods.
Experience mitigating online fraud, such as account takeover, phishing, online card testing, etc.
Strong quantitative analytical experience, including background with statistical modeling & analysis.
Ability to analyze large transactional datasets, interpret ambiguous situations, and make decisions under pressure.
Deep understanding of the online payments landscape across all participants – issuer, merchant, acquirer and network.
A strong, hands-on knowledge of working with data (primarily SQL).
Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action.
Creative, team-focused, and effective problem solve.