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Client Service Representative (04 Positions)

Montreal, Canada

Job Description:

  • Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.
  • Demonstrate strong domain knowledge and communicate accurate information to the customers
  • Use ticketing system and other software to enter and maintain relevant data.
  • Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
  • Meet all performance metrics on regular basis
  • Take product and industry specific quizzes on regular basis to exhibit strong command on domain
  • Maintain data confidentiality
  • Share reports on daily performance.

We are looking for:

  • Education: Min High School 
  • Prior experience in Call Center would be considered a plus


    • Excellent communication skills, both oral and written English, French, Portuguese and Spanish
    • Strong customer orientation
    • Good arithmetic and computing skills
    • Good analytical skills with an appetite for learning
    • Quality conscious with attention to details
    • Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders
    • Ability to perform under stress
    • Familiar with the use of business applications for routine operations
    • Readiness to maintain flexible timings to serve global clientele across different time zones
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