Job Description:

• Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.
• Demonstrate strong domain knowledge and communicate accurate information to the customers
• Use ticketing system and other software to enter and maintain relevant data.
• Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
• Meet all performance metrics on regular basis
• Take product and industry specific quizzes on regular basis to exhibit strong command on domain
• Maintain data confidentiality
• Share reports on daily performance.

We are looking for:

• Education: Min High School 
• Prior experience in Call Center would be considered a plus

  Skills:

  • Excellent communication skills, both oral and written English, French, Portuguese and Spanish
  • Strong customer orientation
  • Good arithmetic and computing skills
  • Good analytical skills with an appetite for learning
  • Quality conscious with attention to details
  • Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders
  • Ability to perform under stress
  • Familiar with the use of business applications for routine operations
  • Readiness to maintain flexible timings to serve global clientele across different time zones