Key Responsibilities:

• Serve as a product evangelist by gaining, developing, and sharing technical product knowledge

• Maintain and manage updates to a comprehensive library of technical literature

• Work across teams to improve user experience on payment platforms and apps

• Work with SMEs and coordinate across teams to develop technical user- and client-facing content

• Write release notes, product manuals, user guides, help text, screen descriptions, and FAQs

• Create and edit documents ensuring aesthetical appeal, layout, correct terminology, and style

• Analyze business requirements and document client use cases as needed

• Provide product documentation, training, and technical expertise to Product, Sales and Marketing

   

Education: BS, MS, MBA or Equivalent
Experience: 3 years demonstrable technical writing experience

Required Skills:

• Expertise in technical communication and documentation tools and practices

• Ability to work as an individual contributor as well as an editor of technical literature

• Ability to navigate the organization and engage with teams to obtain technical information

• Impeccable technical writing and presentation skills with strong attention to detail

• Initiative and can-do attitude, with a positive and problem-solving mindset

• Flexibility to work with globally distributed teams across different time zones

• Ability to communicate effectively, both verbally and in writing, across all levels

• Ability to analyze business and technical processes and drive improvements

• Ability to multitask, manage deadlines, and deliver in a fast-paced agile environment

• Excellent organization, prioritization, and project management skills

Specific Tools:

Knowledge/usage of Microsoft Office (Word, Excel, and PowerPoint). Adobe Technical Communication Suite.