Global Product Management
Technical Editor / Associate Product Manager
1 Positions
Lahore, Punjab
Job Description
- Serve as a product evangelist by gaining, developing, and sharing technical product knowledge
- Maintain and manage updates to a comprehensive library of technical literature.
- Work across teams to improve user experience on payment platforms and apps.
- Work with SMEs and coordinate across teams to develop technical user- and client-facing content.
- Write release notes, product manuals, user guides, help text, screen descriptions, and FAQs.
- Create and edit documents ensuring aesthetical appeal, layout, correct terminology, and style.
- Provide support to implement and refine workflow processes
- Provide support to compile and send periodic reports to the team leadership
- Analyze business requirements and document client use cases as needed
- Translate business requirements into features for development teams as needed.
- Provide product documentation, training, and technical expertise to Product, Sales and Marketing
We are looking for
- Education: BS, MS, MBA or Equivalent
- Experience: 5 years demonstrable technical writing experience
Skills
- Expertise in technical communication and documentation tools and practices
- Ability to work as an individual contributor as well as an editor of technical literature.
- Ability to navigate the organization and engage with teams to obtain technical information.
- Impeccable technical writing and presentation skills with strong attention to detail
- Initiative and can-do attitude, with a positive and problem-solving mindset
- Flexibility to work with globally distributed teams across different time zones.
- Ability to communicate effectively, both verbally and in writing, across all levels
- Ability to analyze business and technical processes and drive improvements.
- Ability to multitask, manage deadlines, and deliver in a fast-paced agile environment.
- Leading cross-functional teams without authority
- Excellent organization, prioritization, and project management skills
- Knowledge/usage of Microsoft Office (Word, Excel, and PowerPoint).
- Experience in authoring, editing and proofing promotional material and other business & product documents for multiple audiences.
- Past management of team or cross functional team is a plus.
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Perks & benefits
At i2c, we want you to be well and thrive. Our global benefits package includes:
Vehicle Lease Facility
Child Education Assistance
Concierge Services
On-site Day Care Facility
Eid Bonus
Gym and Play Area (Table tennis)
Leaves Encashment
Life Insurance
Meals on House
Provident Fund
Value Creation Incentive Plan
Recreational Trips
Technical Certification Sponsorship
Long Service Cash Rewards
Performance Cash Rewards
Cash Allowances
Health Insurance
Outpatient (Self, Spouse & Parents)
Maternity Benefit
Annual, Sick and Casual Leaves
ATM, Vending Machine and Coffee Machines