Global Client Success

Account Manager - Client Engagement

1 Positions Lahore, Punjab

Job Description

Plan and implement client strategy to strengthen and grow post-sale relationships.
Monitor progress and growth against key initiatives and articulate results.
Provide on-going support to clients to best leverage i2c’s extensive platforms.
Develop solutions and provide recommendations for client's business growth.
Proactively monitor and report overall relationship sentiment to key stakeholders, resolving issues and initiating dialog as appropriate.
Conduct client reviews and provide updates on projects and open items.
Provide advice and consultation through business reviews.
Sound understanding of client issues from both business and technical perspectives.
Liaise with engineers and product managers to seamlessly provide an excellent client experience.

Education: Bachelors Degree in IT/Business
Experience: 5+ years experience in client-facing positions as an account manager or client manager in technology company, preferably within a payment services domain

Experience in client-facing positions as an account manager or client manager preferably within a payment services domain.
Excellent organization and prioritization skills with an emphasis on managing client demands and priorities.
Client focused; results driven with a proven background of client relationship building.
Ability to work independently in a fast-paced deadline driven environment.
Prior experience of Fintech & account management
Financial forecasting is preferable.