Explore Opportunities at i2c

Product Operations

SE Product Operations

15 Positions Lahore, Punjab

Job Description

  • Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products.
  • Providing quality Customer Services to overseas and local clients via different communication channels like IM, Phone, and ticketing System.
  • Correspondence with clients & inter-departmental communication.
  • In-house Product Trainings
  • Data Preparation for analysis purpose / Entry Services.
  • Technical Support Services (Level 1 & 2) through log data.
  • Onsite/Remote Product Trainings, installations & troubleshooting
  • Handling Client calls for product info. & Technical support.
  • Preparing/escalating regular progress reports to higher management.
  • Log, identify, analyze, and resolve customer issues related to software products
  • Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders.

We are looking for

  • Education: BS/MS CS, IT, SE, CE
  • Experience: 1- 03-year experience.

Skills

  • Strong listening and learning abilities.
  • Problem solving skills.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and team skills.
  • Good database concepts and SQL skills.
  • Ability to analyze, troubleshoot and solve problems.
  • Good customer experience sense.
  • Motivation and ambition to excel.
  • Self-driven, time conscious and fast worker.
  • Ready to work in a 24/7, fast-paced environment.
  • Databases (MySQL, SQL Server, Oracle), Operating System, Programing Language (PHP, HTML, Net, Java etc.), Basic commands knowledge of Linux, Tools (Crystal Report etc., Visual Studio, Dreamweaver, MS Office etc.).

Perks & benefits

At i2c, we want you to be well and thrive. Our global benefits package includes:

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Vehicle Lease Facility

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Child Education Assistance

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Concierge Services

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On-site Day Care Facility

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Eid Bonus

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Gym and Play Area (Table tennis)

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Leaves Encashment

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Life Insurance

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Meals on House

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Provident Fund

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Value Creation Incentive Plan

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Recreational Trips

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Technical Certification Sponsorship

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Long Service Cash Rewards

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Performance Cash Rewards

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Cash Allowances

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Health Insurance

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Outpatient (Self, Spouse & Parents)

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Maternity Benefit

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Annual, Sick and Casual Leaves

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ATM, Vending Machine and Coffee Machines