SE Product Operations

Job Description

• Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products.
• Providing quality Customer Services to overseas and local clients via different communication channels like IM, Phone, and ticketing System.
• Correspondence with clients & inter-departmental communication.
• In-house Product Trainings
• Data Preparation for analysis purpose / Entry Services.
• Technical Support Services (Level 1 & 2) through log data.
• Onsite/Remote Product Trainings, installations & troubleshooting
• Handling Client calls for product info. & Technical support.
• Preparing/escalating regular progress reports to higher management.
• Log, identify, analyze, and resolve customer issues related to software products
• Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders.

We are looking for

• Education: BS/MS CS, IT, SE, CE
• Experience: 1- 03-year experience.

Skills

• Strong listening and learning abilities.
• Problem solving skills.
• Strong verbal and written communication skills.
• Excellent interpersonal and team skills.
• Good database concepts and SQL skills.
• Ability to analyze, troubleshoot and solve problems.
• Good customer experience sense.
• Motivation and ambition to excel.
• Self-driven, time conscious and fast worker.
• Ready to work in a 24/7, fast-paced environment.
• Databases (MySQL, SQL Server, Oracle), Operating System, Programing Language (PHP, HTML, Net, Java etc.), Basic commands knowledge of Linux, Tools (Crystal Report etc., Visual Studio, Dreamweaver, MS Office etc.).