Job Description
- Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products.
- Providing quality Customer Services to overseas and local clients via different communication channels like IM, Phone, and ticketing System.
- Correspondence with clients & inter-departmental communication.
- In-house Product Trainings
- Data Preparation for analysis purpose / Entry Services.
- Technical Support Services (Level 1 & 2) through log data.
- Onsite/Remote Product Trainings, installations & troubleshooting
- Handling Client calls for product info. & Technical support.
- Preparing/escalating regular progress reports to higher management.
- Log, identify, analyze, and resolve customer issues related to software products
- Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders.
We are looking for
- Education: BS/MS CS, IT, SE, CE
- Experience: 1- 03-year experience.
Skills
- Strong listening and learning abilities.
- Problem solving skills.
- Strong verbal and written communication skills.
- Excellent interpersonal and team skills.
- Good database concepts and SQL skills.
- Ability to analyze, troubleshoot and solve problems.
- Good customer experience sense.
- Motivation and ambition to excel.
- Self-driven, time conscious and fast worker.
- Ready to work in a 24/7, fast-paced environment.
- Databases (MySQL, SQL Server, Oracle), Operating System, Programing Language (PHP, HTML, Net, Java etc.), Basic commands knowledge of Linux, Tools (Crystal Report etc., Visual Studio, Dreamweaver, MS Office etc.).
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Perks & benefits
At i2c, we want you to be well and thrive. Our global benefits package includes:
Vehicle Lease Facility
Child Education Assistance
Concierge Services
On-site Day Care Facility
Eid Bonus
Gym and Play Area (Table tennis)
Leaves Encashment
Life Insurance
Meals on House
Provident Fund
Value Creation Incentive Plan
Recreational Trips
Technical Certification Sponsorship
Long Service Cash Rewards
Performance Cash Rewards
Cash Allowances
Health Insurance
Outpatient (Self, Spouse & Parents)
Maternity Benefit
Annual, Sick and Casual Leaves
ATM, Vending Machine and Coffee Machines