Job Description
- Develop and provide client and new hire training to CSRs
- Construct and publish monthly CSR quizzes to measure team knowledge and track learning
- Assist with maintaining CSR knowledgebase (DCFC) as instructed
We are looking for
- Education: Bachelors Degree
- Experience: 5 to 10 years
Skills
- Ability to speak with and relate to a wide variety of personalities
- Capability to work independently
- Understanding of Microsoft 365 suite
- Strong understanding of client processes and programs (if promoted internally)
- Familiarity with HTML & Javascript is an asset
Perks & benefits
At i2c, we want you to be well and thrive. Our global benefits package includes:
Vehicle Lease Facility
Child Education Assistance
Concierge Services
On-site Day Care Facility
Eid Bonus
Gym and Play Area (Table tennis)
Leaves Encashment
Life Insurance
Meals on House
Provident Fund
Value Creation Incentive Plan
Recreational Trips
Technical Certification Sponsorship
Long Service Cash Rewards
Performance Cash Rewards
Cash Allowances
Health Insurance
Outpatient (Self, Spouse & Parents)
Maternity Benefit
Annual, Sick and Casual Leaves
ATM, Vending Machine and Coffee Machines