Senior Project Coodinator - CET

Job Description

• Plan and implement client strategy to strengthen and grow relationships post-sale.
• Monitor progress and growth against key initiatives and articulate results.
• Provide ongoing support and education for clients to best leverage all i2c’s extensive platform capabilities.
• Develop solutions and provide recommendations for client’s business growth.
• Proactively monitor and report overall relationship sentiment to key stakeholders, resolving issues and initiating dialogue as appropriate.
• Conduct client reviews and provide updates on projects and open items.
• Provide advice and consultation through business reviews.
• Sound understanding of client issues from both business and technical perspectives.
• Liaise with Engineers and Product Managers to seamlessly provide an excellent client experience.
• Maintain a working general and technical knowledge of i2c’s products and services.

We are looking for

• Education: 2 years
• Experience: BS(CS), BS(EE), BBA, MBA/MSPM, SPM

Skills

Knowledge, Skills & Personal Characteristics

• 2 to 4 years of client-facing positions as an account manager, client manager, professional services consultant. (There is a flexibility in the required experience based on the tenure at i2c)
• Strong understanding of payments and customer needs.
• Excellent organization and prioritization skills with an emphasis on managing client demands and priorities.
• Client-focused, results driven with a proven background of client relationship building.
• Evidence of leadership, initiative, accountability, productivity, and teamwork required.
• Exceptional oral and written communication skills and an ability to synthesize and articulate complex topics into simple, clear communications to multiple levels of the organization.
• Ability to work independently in a fast-paced deadline driven environment.
• Strong strategic and analytic thinking skills combined with an attention to detail.

Specific Tools, Technologies, or Equipment Skills

• Hands-on OTRS & JIRA is a must.
• Knowing how to navigate through i2c/organization to get the task done.
• Familiar with RPC & EPQI process
• Experience handling change requests, creating BRDs, and logging Q&A.
• Familiar with any/all the below would be a plus.
  • I2c Planner
  • Moodle
  • SharePoint
  • Salesforce