Technical Content Manager

Job Description

• Serve as a product evangelist by gaining, developing and sharing technical product knowledge.
• Maintain and manage updates to a comprehensive library of technical literature.
• Work across teams to improve user experience on payment platforms and apps.
• Work with SMEs and coordinate across teams to develop technical user and client-facing content.
• Write release notes, product manuals, user guides, help text, screen descriptions, and FAQs.
• Create and edit documents ensuring aesthetical appeal, layout, correct terminology, and style.
• Provide support to compile and send periodic reports to the team leadership.
• Translate business requirements into features for development teams as needed.
• Provide product documentation, training, and technical expertise to Product, Sales and Marketing.
• Analyze business requirements and document client use cases as needed.
• Provide support to implement and refine workflow processes.

We are looking for

• Education: BS, MS, MBA or Equivalent
• Experience: 5 years

Skills

• Expertise in technical communication and documentation tools and practices.
• Ability to work as an individual contributor as well as an editor of technical literature.
• Ability to navigate the organization and engage with teams to obtain technical information.
• Impeccable technical writing and presentation skills with strong attention to details.
• Experience in authoring, editing and proofing promotional material and other business & product documents for multiple audiences.
• Initiative and can-do attitude, with a positive and problem-solving mindset.
• Flexibility to work with globally distributed teams across different time zones.
• Ability to analyze business and technical processes and drive improvements.
• Ability to multitask, manage deadlines, and deliver in a fast-paced agile environment.
• Knowledge/usage of Microsoft Office (Word, Excel, and PowerPoint).
• Leading cross-functional teams without authority.
• Excellent organization, prioritization, and project management skills.

Specific Tools, Technologies, or Equipment Skills

• Knowledge/usage of Microsoft Office (Word, Excel, and PowerPoint). Adobe Technical Communication Suite