Associate Client Success Manager - Strategic & Key Accounts

Job Description

As a critical part of i2c's Global Client Success team, the Associate Client Success Manager helps own the day-to-day success, satisfaction, and growth of a set of Strategic and Key accounts, working hours aligned to assigned clients' time zones. Within a pod that jointly owns its book alongside Technology Account Management, the Associate is a consultative, relentlessly responsive, highly organized partner to the client, building trusted relationships from the C-suite to daily operational contacts, protecting and growing revenue, and securing renewals.

Own the day-to-day relationship, satisfaction, and success of an assigned set of accounts within the pod, which jointly owns its book.

• Be exceptionally responsive and communicative on every client request; set clear expectations and close the loop.
• Drive revenue growth and secure on-time renewals; identify expansion and cross-sell opportunities and partner to advance them.
• Support renewal, pricing, and commercial negotiations alongside the pod lead.
• Lead client deliverables end to end with strong project management; keep the account plan current and accurate.
• Partner daily with the account's Technology Account Manager (the technical and operational owner) and with the Implementations team to deliver for the client.
• Build and foster trusted relationships across the client organization, from the C-suite to day-to-day operational contacts.
• Prepare for and support quarterly business reviews; monitor client health and act early on any signs of risk.
• Act as an advocate for the client inside i2c, marshaling Product Operations, Implementations, and Support to get things done.
• Maintain accurate records in the Client Management Database (CMD), including interactions, contacts, and account plans.
• Contribute to the pod's shared goals for client satisfaction, retention, and revenue growth.
  
  What we are Looking For:
   
• Education:   Bachelor's degree in business, finance, technology, or a related field.
• Experience:  2 to 5 years, preferably client-facing account management, client success, or relationship role, ideally in payments, card issuing or processing, banking, fintech, or SaaS.

Skills

• Exceptional written and verbal communication skills and strong professional presence.
• Strong project management skills; highly organized, executional, and detail-oriented.
• A proactive, ownership mindset and a genuine drive for client satisfaction and success.
• Demonstrated ability to build trusted relationships across multiple levels of a client organization.
• Commercial awareness, with exposure to renewals, pricing, or growth conversations and sound negotiation instincts.
• Comfortable working as part of a team that jointly owns a book of accounts.